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PC ResQ

PC ResQ is a family run business based in Twickenham that provides quality IT support for PC and MAC users- whether for business or home - across SW London and Surrey
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PC ResQ is a family run IT Support business based in Twickenham.

Established since 2003, we work across SW London and Surrey answering the needs of home users and businesses (with up to 16 staff).

Our highly trained and mature engineers understand what you need to hear - no goobledygook! We only talk in plain English.

We are quick to respond, and can help you over the phone through remote access or through a site visit.

We can help with:

Virus protection & security

Backups

Health check

Emails

Faulty computer

Data recovery

Networking & wi-fi

Sharing & team collaboration

Cloud & Office 365

New installation

Mobile & tablet

Child protection & safe web browsing

Sharing – photos & music

What we don't help with!

Repair mobile phones and tablets

Printer maintenance or repairs

Competitively priced

Pricing starts from as little as £80 and there’s no call-out fee. If you’re unsure if your problem needs outside help - we offer a free and a no obligation chat.

For a quick response call PC ResQ today on 020 8088 2145

Latest Property Reviews

  • "So thankful"
    WHAT A RELIEF! - Having spent four frustrating days tearing my hair out trying to fix a problem with Microsoft Office on my laptop, Hefin from PC ResQ came to the rescue and fixed the problem in no time at all. So thankful and would have no hesitation in recommending to others.
    5
  • "expert help and quick"
    AutoCAD PROBLEMS - The AutoCAD on my laptop started to misbehave and as this was severely impacting my business, I needed expert help and quick. I got help from PC ResQ and they soon discovered that my machine wasn’t running the correct version of Windows for my AutoCAD. They took it away and completely rebuilt the machine with the appropriate version and I'm now back up and running. Fantastic service and extremely patient. Highly recommended.
    5
  • "recommending their services"
    NEW LAPTOP DELIVERED AND INSTALLED - My old computer finally gave up on me after six years of use. I called PC ResQ for assistance and they kindly brought along a brand new laptop, transferred everything from my broken machine and got it all installed. They also took away my old machine for safe disposal. Great service so I would have no hesitation in recommending their services.
    5
  • "they were simply fantastic"
    SUCH A RELIEF! - My computer setup was causing me a great deal of stress as I wasn’t able to get my contacts, calendar and emails synced with my laptop, iPad and iPhone. This was severely impacting the productivity with my new business. I came across PC ResQ on a local Google search and found them to be a credible outfit and just what I needed. I have to say they were simply fantastic. They switched me over to Office 365 and I can now move ahead with my business in confidence. Thank you so much.
    5
  • "Great service"
    "Complete Mac rebuild I needed help to speed up my ever so slow MacBook. Found PC ResQ from a local advert and they did not disappoint. They came and picked up the laptop, completely rebuilt the machine and returned the laptop at an agreed time. Great service and highly recommended."
    5
  • " Very pleased with the work"
    PASSWORD PROBLEMS - Called on PC ResQ's help as I needed help in sorting out the never ending password prompts on my Mac. In addition to that, they upgraded the computer, iPhone & iPad to the latest version of the Operating System, setup an online backup for my work and made sure that everything was secure. Very pleased with the work carried out. Highly recommended.
    5
  • "Highly recommended."
    MAC DATA TRANSFER - Called PC ResQ to help me transfer all my data from my old MacBook Air to the new one and to also wipe the old one back to factory settings. They did exactly what I asked for in a professional manner. Highly recommended.
    5
  • "proved an excellent choice"
    "RELIABLE IT SUPPORT - My IT search was for a professional, local company, also able to provide personalised continuity. I had no interest in a company of on-call technicians, lacking the valuable ongoing relationship / knowledge of their customer. The task of transferring old to new PC / configuring backups and iPhones was a lengthier task than anticipated. Focused, knowledgeable and dedicated to the task through to completion, PC ResQ proved an excellent choice. Highly recommended. "
    5
  • "All working well now"
    OFFICE 365 TRANSFER - I was having problems getting my phone, laptop and iPad to talk to one another so that all my calendar items and contacts were the same on all three. I called PC ResQ and Hefin came to sort it all out for me. The result was to shift my stuff across to Office 365 for a small monthly subscription. All working well now. Thank you.
    5
  • "Very highly recommended."
    NEW PC INSTALL - Needed help in setting up my new PC and to transfer all the data from my old computer. Very happy with the work done by Hefin. Very highly recommended.
    5
  • "greater confidence"
    MAC TRANSFER - Hefin was recommended to me on the basis that as well as providing a professional and efficient service, he is very user-friendly as an adviser, and talks in terms that non-specialists can understand. He set up my new iMac and back-up, transferred data from my old MacBook, sorted out the co-ordination between email programmes on my iMac, iPhone and iPad, and solved several problems with keeping files from my elderly Entourage email programme so that they could still be accessed. He was also willing after the visit to answer follow-up questions via email as I adapted to the new system. He’s a reassuring technical adviser, because he is very good at explaining what he's doing and why, and doesn’t make you feel a digital idiot (even if you suspect you actually are) and therefore inspires greater confidence in using the computer in future. I am happy to recommend his service.
    5
  • " recommending them"
    EMAILS ABROAD HEADACHE - PC ResQ sorted out the problem of me getting locked out of my email account every time I go overseas and also gave my Sony laptop a quick health check. No hesitation in recommending them.
    5
  • "working perfectly"
    Security software not working properly and laptop full' - An update problem with my security software was fixed and it is now working perfectly. Also, my laptop was becoming full and needed expert assistance to merge my two drives into one. PC ResQ responded promptly and professionally to my request and I am very happy with the work done."
    5
  • " fixed everything at the home"
    BLUE SCREEN OF DEATH - My son’s computer had been crashing with a blue screen for months. PC ResQ managed to get it sorted in no time and works like a dream again. Best thing was that I didn’t need to unplug anything and take it to a shop. They came out and fixed everything at the home.
    3
  • "many thanks "
    NEW COMPUTER - Wonderful prompt, efficient and friendly service from PC ResQ when struggling getting stuff from decrepit old laptop onto new laptop - many thanks to the team.
    5
  • "fixed the problem"
    STARTUP DISK FULL - I needed urgent help as my Mac became completely unusable as the disk had reached its full capacity. PC ResQ took remote access of my machine and fixed the problem in no time. Thank you.
    5
  • "upgraded the system"
    PASSWORD PROBLEMS ON MAC - I was having a real nightmare with the keychain password access on my MacBook and was preventing me from using the machine. Hefin from PC ResQ came out to fix and also upgraded the system to the latest Operating System. Great job.
    5
  • "did everything that was asked for"
    TWO COMPUTERS INTO ONE - Using two computers was a bit overkill for our needs and needed help in migrating everything to the one computer as well as installing a new printer. PC ResQ did everything that was asked for and they kindly took away all our old equipment to the recycling plant.
    5
  • "Highly recommended"
    OFFICE 365 & ONEDRIVE - I called PC ResQ to get my emails moved over to Office 365 as well as making sure all my data was securely backed up online and to the external backup drive. Very pleased with their work. Highly recommended.
    5
  • "very professional manner"
    MAC UPGRADE - I needed help in getting El Capitan and Office 365 installed on my Mac as well as sorting out the sending of emails on the iPhone. Hefin from PC ResQ did everything that was asked for in a very professional manner. Highly recommended.
    5
  • "could easily understand"
    WI-FI THROUGHOUT - I called PC ResQ as we found it incredibly frustrating not having a stable wireless connection in the house. They explained things in a non-geeky way that I could easily understand and I now have internet access from all rooms. Thank you!
    5
  • "very professional"
    COULDN'T SEND EMAILS - I was having major problems sending emails and wanted my Mac to have a bit of a health check. I found PC ResQ to be very professional, fixed all my issues, offered good and sound advice and will most definitely use them again if the need arises. Thank you.
    5
  • " so grateful"
    APPLE MAC RUNNING AT FULL SPEED - I needed help in speeding up my ever so slow Mac and to free up some disk space. I had a visit from Hefin at PC ResQ and after an initial check of the computer, he advised that I replace the drive inside my machine with a Solid State Drive. It's now running at least five times the speed! I'm ever so grateful knowing that this machine will be fine now for a few more years. Thank you.
    5
  • " did a great job"
    BROADBAND INSTALL & IMPROVE THE WIRELESS - Needed help getting the new Virgin router installed and to increase the range of the wireless so that I could access the internet from the garage. PC ResQ did a great job in sorting it all out. Highly recommended.
    5
  • "everything is back to full speed"
    A GOOD TIDY UP - We got PC ResQ in to have a look at our poorly performing network and PC's. Since their visit, I am very pleased to say that everything is back to full speed. Great work.
    5
  • "Thoroughly recommended."
    SLOW MAC AND WIFI GREMLINS - Our Mac got to the point that it was completely unusable and our wireless setup needed sorting out. Hefin from PC ResQ came and gave the Mac a new lease of life by installing a new SSD drive. He also installed new wifi boxes to replace the existing ones. We did have problems initially but Hefin came back and replaced the faulty equipment without any issues. Thoroughly recommended.
    5
  • "Fantastic job all round"
    WIRELESS FIXED - I was having a nightmare trying to get a reliable wireless connection in the outbuilding in my back garden. Having tried extra pieces of equipment without any joy, it was time to get the experts in. I called PC ResQ and I now thank fully have a fast and stable wireless signal. Fantastic job all round.
    5
  • "Excellent job"
    OFFICE COMPUTER PLAYING UP - Our PC got to the point that we were unable to run any programs. As this was heavily impacting our business, we needed urgent help. We called on the services of PC ResQ and they took the computer away to rebuild the entire system and returned the computer the very next day. Excellent job.
    5
  • "Great service"
    INTERNET ISSUES AND LOST EMAILS - We had a number of issues that needed dealing with including our internet / Wi-Fi connectivity problems, to speed up a slow Windows laptop and needed to track down some lost emails as some were simply not getting through. PC ResQ did a fantastic job in resolving all of our problems. Great service and highly recommended.
    5
  • "Thank you for rescuing my PC"
    COMPUTER RESURRECTED! - I was in a right state when my computer (which I need for work) would not switch on. Called PC ResQ and, true to their name, they came out the same day and replaced the power supply unit. Thank you for rescuing my PC!
    5
  • "transfer it to the new machine"
    LAPTOP NOT WELL - My laptop would no longer boot up as usual and needed all the stuff recovered from it ASAP and transferred to a new computer. I called PC ResQ and thankfully they were able to recover all the information and transfer it to the new machine. So relieved and thank you.
    5
  • "Everything was professionally done"
    NEW MACBOOK SETUP - Needed help getting my new Mac setup and everything transferred from my old Windows laptop. Everything was professionally done and in a timely manner. Great job PC ResQ.
    5
  • " Ever so thankful"
    NOT SO COSTLY - I thought I’d have an expensive day ahead of me when my laptop started up with a green screen. Tried to restart many times to no avail. Got is fixed after one call to PC ResQ who managed to talk me through resetting the laptop. Ever so thankful.
    5
  • "returned it on the same day"
    CRACKED LAPTOP SCREEN - The screen on my laptop needed replacing and so I phoned around a handful of the local computer shops for help. PC ResQ were not the cheapest but I felt more comfortable with their service and professionalism. They picked up the laptop from my home, replaced the screen and returned it on the same day.
    5
  • "running like a dream"
    STRUGGLING WINDOWS 10 MACHINE - I was having major problems with my laptop and was told by other IT companies that I had a hardware problem. PC ResQ put my mind at rest and confirmed this was not the case and gave it a thorough health check and it's now running like a dream.
    5
  • "Highly professional and helpful"
    DATA SHARING MADE EASY - We needed some expert advice on how best to share documents in our business, connect one of the laptops to the network printer, access shared calendars with Google Mail and to make sure our Windows 10 laptops were secure. Hefin from PC ResQ came out and resolved all the matters raised with ease. Highly professional and helpful. Thank you.
    5
  • "no hesitation in recommending"
    NEW MACBOOK INSTALL - Needed help in transferring all my stuff from the old Windows laptop and to ensure everything was setup securely. PC ResQ did a great job and were also very prompt to respond to queries afterwards. I would have no hesitation in recommending them.
    5
  • "health check of the PC"
    NO INTERNET ACCESS - Wasn't able to access the internet for days and had a neighbour round to try and fix without joy so it was time for some professional help. Called PC ResQ and they diagnosed the fault in no time at all and also fixed another gremlin I had which meant my machine would randomly crash. They also carried out a little health check of the PC to make sure all was well. Great job.
    5
  • "Absolutely brilliant!!"
    NEW MAC INSTALLATION - I needed help getting and configuring a new computer. I explained my requirements to PC ResQ and they kindly sourced and setup the new system with ease. Absolutely brilliant!!
    5
  • "Great service as always"
    SICK COMPUTER - My computer all of a sudden failed to turn on; no life at all. A friend of mine replaced the power supply to no avail and realised I needed expert help. Called on Hefin's services from PC ResQ and informed me that the main board had blown. He sourced a replacement unit and got everything transferred over the very next day. Great service as always. Highly recommended.
    5
  • "Fantastic service"
    FAULTY UPS BATTERY - We had a constant and loud bleeping noise coming out of the server cabinet in our offices and needed help ASAP. I called PC ResQ and sent over a photo of the equipment in question and after diagnosing the issue, they came the very next day to replace a faulty battery in the Universal Power Supply unit. Fantastic service.
    5
  • "explained exactly what caused"
    SERVER CRASHED - Our head office takes remote access of our server for regular maintenance but unfortunately this time, the server would not restart after the works. Called PC ResQ for help and they sent out Hugh on the next business day and got us up and running again and explained exactly what caused the problem to help avoid this from happening again in the future.
    5
  • "Highly recommended"
    NEW LAPTOP - We needed a new laptop that was fit for our needs at home. Hefin listened to our requirements and sourced an appropriate laptop for us, configured it all with the necessary updates before the visit, got everything transferred from the old laptop and installed all the relevant programs on it. All done with minimum fuss and very little downtime. Highly recommended.
    5
  • "Great job"
    NOISY COMPUTER - I was rather concerned with a loud noise coming from my PC and needed it looking into ASAP. PC ResQ came the very next day and gave it a thorough check and the computer hasn't made a sound since. Great job.
    5
  • "provided an excellent service"
    EMAILS HEADACHE - Having several email accounts and problems sending messages, I needed a simpler, better setup. Hefin did just that. I now have one trouble-free email address. Hefin was helpful, very clear and provided an excellent service.
    5
  • " Fantastic service"
    EMAIL CRISIS - I was in a bit of a panic as the contract with my email provider was about to come to an end and needed help in setting up a new email address and transfer all my old emails across to the new one before my old email address stopped working. PC ResQ got everything done over the phone and I can now access all my old emails on the new system. Fantastic service; highly recommended.
    5
  • "everything done seamlessly"
    WINDOWS 10 SECURITY - Needed help in getting my new Windows 10 laptop configured with all my email accounts and to make sure that all the privacy and security settings were setup correctly. PC ResQ took remote access of my system and got everything done seamlessly. Great job.
    5
  • "most helpful and knowledgeable"
    PEACE OF MIND - I wanted someone to check that my MacBook backup was working correctly and needed the laptop upgraded to the latest system and an AntiVirus installed. Found PC ResQ to be most helpful and knowledgeable and left me knowing that my system was as secure as it can be. Great job.
    5
  • "everything checked and setup very quickly"
    WINDOWS 10 LAPTOP - I wanted to make sure my sons laptop was configured in the safest way for him to use. PC ResQ took remote access and got everything checked and setup very quickly. I would have no hesitation in recommending PC ResQ.
    5
  • "secured my computer"
    SKYPE CONFERENCE & ANTIVIRUS PROTECTION - group and how to use Skype in the right way. Hefin was very patient in teaching me the step by step process and felt confident in preparation of the group discussion. He also secured my computer with the latest Antivirus product.
    5
  • " Very professional outfit"
    WIRELESS & PRINTING PROBLEMS - I was at the end of my tether with the internet constantly dropping and sporadic printing issues. PC ResQ came with all the relevant equipment that was needed to resolve my IT issues. Very professional outfit. Highly recommended.
    5
  • "Many thanks for your excellent service"
    FAULTY LAPTOP SCREEN - I called on PC ResQ to have the screen of my laptop replaced. They came, checked out fault, ordered replacement, picked up the laptop and returned it the next day. Also gave advice re. printer output - very helpful, prompt service - highly recommended. Many thanks for your excellent service!
    5
  • "re-arranged all the equipment"
    WIRELESS PROBLEMS - We had a few dead spots in the house that prevented us from accessing the internet. I knew pretty quickly after PC ResQ's arrival that I was in safe hands. They re-arranged all the equipment so that we could get a great signal everywhere and explained why it had failed in the past. Great job.
    5
  • " did everything that was asked "
    LAPTOP CHECK AND NEW PRINTER - My laptop needed a good looking over and a new printer to install. Also had contacts scattered across my computer and mobile phone which needed merging into the one list. PC ResQ did everything that was asked for. Thank you.
    5
  • "Good job well done"
    SYSTEM CLOGGED UP - My system was in desperate need of a clean-up and also wanted an email system setup so that I could access all my emails accounts from one place instead of using webmail for all. Good job well done PC ResQ.
    5
  • "Thank you PC ResQ"
    iMAC TO FACTORY DEFAULTS - Had an old Mac computer that needed resetting back to day one and also wanted help in removing any redundant equipment from the network. Thank you PC ResQ. Good job.
    5
  • "Many thanks"
    DATA SHARING SOLVED - We needed a system in place so that all our computers could share information easily without the need for any extra hardware. We also had a computer that would no longer boot up. PC ResQ installed a facility that now allows all of us to see the same information and managed to retrieve all the data from the faulty PC and transfer is to a spare machine. They also pointed out that our email system wasn’t the best in the event of a disaster recovery. They have since followed up with a proposal of what we should upgrade to. Many thanks.
    5
  • "rectified the problem very quickly"
    POOR COMPUTER PERFORMANCE - My PC had slowed down considerably especially when carrying out tasks like full system scans and I was getting 1 – 3 times daily messages of high disc usage. Obviously this was worrying and I needed help in getting it back up to speed. I arranged a visit from PC ResQ and I’m pleased to say that Hefin rectified the problem very quickly, as well giving me great advice on what to look out for to prevent this from re-occurring in the future. Thank you PC ResQ.
    5
  • "very happy with the work"
    NEW iMAC & EMAIL TIDY UP - Called PC ResQ to help me configure my sons iMac and I also needed assistance in sorting out the email accounts, data backup and security on my own Mac. Even though I'm not the most tech savvy I found Hefin easy to talk to and understand and I'm very happy with the work done.
    5
  • "able to access my data once again"
    COMPLETE REBUILD - I was unable to run the landlords property application which I use daily for my business and needed urgent help to get me back up and running. I did use another IT company initially but had to collect it from them as they were unsuccessful in fixing the problem. I then called PC ResQ and they said the Windows system itself was severely damaged and the computer needed a complete rebuild. They took a full data backup before wiping and rebuilding the system from scratch. It was a long job but the main thing for me was that I was able to access my data once again. Relief!
    5
  • "Very professional"
    APPLE iMAC GREMLINS - I was having various niggles and repeated errors on my iMac and felt it wasn’t running as smoothly as it should. PC ResQ came recommended by my husband who had used their services a couple of times in the past. They listened to my concerns and gave the computer a good looking over and suggested other improvements I could make going forward like adding more memory and replacing the hard disc with a SSD drive. Very professional and great advice.
    5
  • "now running beautifully"
    PC INFECTED - My computer was badly infected with malware and needed urgent help to get it cleaned. "I was meeting an academic deadline. PC ResQ gave it a thorough heath check and it's now running beautifully. Many thanks.
    5
  • " fixed all my concerns"
    DATA ENCRYPTION & EMAIL QUERIES - My Boxcryptor data encryption service had stopped working and had a few email issues as well. I've used PC ResQ for many years now for all things IT and have always found them easy to deal with, extremely knowledgeable and their customer service is second to none. They took remote access of my PC and fixed all my concerns. Thanks again.
    5
  • " computer company I could trust"
    WINDOWS SECURITY UPDATES FAILING - I like to keep my system as secure as possible so I was a bit concerned that my PC would no longer install any Windows 8 security updates. I'm pretty handy when it comes to computers and having already tried all the fixes mentioned on the internet without success, I had to call on expert help. I did some thorough searching on the internet for a computer company I could trust and PC ResQ's website made me feel that I was definitely in the right place and the kind of help I needed and they certainly delivered. They got the updates working and also managed to sort out an ongoing printer issue. Thank you.
    5
  • "highly recommended"
    WHAT A LIFE SAVER! - I got in to a bit of a panic as my daughter's computer would no longer boot up and needed it fixed ASAP. I took PC ResQ's advice and as the machine was not worth repairing from a cost point of view, they sourced a replacement PC and got it fully setup on the same day. Fantastic customer service; highly recommended.
    5
  • "Good job well done"
    NEW iPHONE INSTALL - Called PC ResQ as I needed help configuring my new iPhone to have all the existing contacts on my old phone transferred over and to sync with my iPad and computer. Good job well done!
    5
  • "Highly recommended"
    COMPUTER GRINDING AWAY - We had serious problems with our computer as it took forever to do the most basic of tasks. Gave PC ResQ a call and they sorted it all out for us. PC is running well again. They also upgraded the system to Windows 10 for us and gave great advice on moving our emails to a better system. Highly recommended.
    5
  • " thorough check of my computer"
    MICROSOFT TELEPHONE SCAM - Got a phone call from a person who claimed to be from Microsoft who said I had a virus on my computer. They took control of my laptop but I stopped short of passing to them my credit card details. Afterwards I was very concerned if they'd installed something malicious on my computer so I called PC ResQ (who I've used many times in the past) to carry out a thorough check of my computer to check that everything was safe. They also confirmed that the phone call I received was definitely a hoax and to slam the phone down if they were to ever call again. Nice to have someone you can trust in times like these. Thank you.
    5
  • "highly recommend them"
    EMAILS & WIFI ISSUES - My biggest problem was that I wasn’t getting any emails on my computer and secondly the Wi-Fi wasn’t working from my other computer. PC ResQ sorted out both of these quirks with ease and would highly recommend them.
    5
  • "really call great customer service"
    CRACKED LAPTOP SCREEN - I had decided to give my laptop touchscreen a bit of a clean and to my horror it appears as there was a bit of grit left behind the glass, and with the pressure of cleaning the screen just cracked! Unfortunately Lenovo convinced themselves that such an incident couldn’t possibly have been due to faulty installation or parts, and so they deemed that it wasn’t covered under the warranty so I sourced a replacement screen, also with Hefin’s advice, then and Hefin from PC ResQ picked up the laptop personally from my home first thing this morning, and returned the laptop the very same day in full working order. That is what I really call great customer service. Hefin and his team are now my “go to” guys for All of my computing queries and needs.
    5
  • "it's now running as I hoped"
    HEALTH CHECK - I was a bit concerned that my PC was a bit on the slow side and not running as it should. PC ResQ gave it a thorough clean and it's now running as I hoped. Great job.
    5
  • "sorted out the issue"
    PC CRASHING - My computer would annoyingly freeze on a random basis and had to shut down the computer to get it going again. Hefin from PC ResQ came and sorted out the issue in no time. Thank you.
    5
  • "Great help indeed"
    OFFICE 365 DID THE TRICK - I was having a real nightmare syncing my emails, calendar and contacts on my computer and mobile devices. PC ResQ listened to my needs and was able to sort everything out remotely over the phone and very patiently guided me through configuring my phone & tablet for Office 365. Great help indeed.
    5
  • "Good job well don"
    MACBOOK PRO INSTALL - My new MacBook needed configuring as well as having Windows installed on it. Good job well done, Thank you.
    5
  • "fixed the problem sharply"
    MICROSOFT OFFICE CRASHING - I was having problems running the Office programs on my PC and called PC ResQ for help. Great that they do home visits and fixed the problem sharply.
    5
  • " modified the setup"
    NOT RECEIVING EMAILS - Not receiving emails was a disaster for our business so we needed help pronto. PC ResQ took remote access and fixed the issue in good time. Explained to us the reason and modified the setup in such a way to prevent this from ever happening again. The name PC ResQ couldn’t be any more apt. Thank you.
    5
  • "Great customer service"
    DEAD LAPTOP - My laptop was terminally ill and took forever to do the most basic of tasks. PC ResQ confirmed that the hard drive was faulty so they took the machine away for further investigation to see what could be salvaged. Thankfully they managed to retrieve everything and transferred it all to a new hard drive and returned the laptop next day in full working order. Great customer service.
    5
  • "put my mind at rest"
    PEACE OF MIND - I had numerous things that were bugging me on my PC and I was also receiving lots of emails regarding security on my account. The help I was given was invaluable and put my mind at rest and they speak to you in plain English.
    5
  • "needed expert help"
    COMPUTER BLOWN - Switched on my computer and got a loud bang so I needed expert help to diagnose the problem. PC ResQ confirmed that the motherboard was faulty and was not financially viable to fix because of its age. The engineer removed the hard drive from the system so that the unit could be safely disposed of.
    5
  • "Great service."
    SAGE PROBLEMS - After numerous and unsuccessful attempts in trying to upgrade to the latest version of Sage on my computer, I had to call for help. Stephen came to visit and discovered that Norton was the cause of it. Sorted it all out in no time. Great service.
    5
  • "good service to anyon"
    SOS! - PC ResQ have always responded as quickly and as efficiently as they can to all our computer SOS’s. They provide a reliable, good service to anyone with a computer at home that needs their help.
    5
  • "Fantastic support"
    EMAILS & DROPBOX PROBLEMS - I run a catering business and was in a spot of bother when I could no longer receive my emails and also needed my Dropbox backup service fixing. Hefin from PC ResQ took remote access of my machine and fixed all my issues in no time at all. Fantastic support.
    5
  • "problems sorted with minimum fuss"
    HAPPY TO RECOMMEND - PC ResQ was recommended to me at least 10 years ago, and over the years I have been very happy with the help and support I’ve received. I have since recommended them to friends who, like me, have been delighted to get their computer problems sorted with minimum fuss.
    5
  • "very fast to respond"
    SPEEDY & RELIABLE - PC ResQ is very fast to respond, reliable, helpful and gets the job done. The company lives up to its name; it rescues you in times of computer crisis!
    5
  • "Very courteous and knowledgeable chap"
    SCREEN INVADED - I needed help quickly as I was being bombarded with popups claiming my computer was infected and wasn’t sure if my broadband was running at its optimum speed. To put my mind at rest, Hefin from PC ResQ came out and got rid of all the mess and tested the broadband line and speed. Very courteous and knowledgeable chap. Thank you.
    5
  • "gave me very good advice"
    SKYPE PROBLEM - The connection to Skype failed whilst I was talking to my son in Australia and I tried everything to get it working without any joy. PC ResQ came out at very short notice and fixed the problem in no time. Also gave me very good advice on what to look out for and do if it ever happens again.
    5
  • "Highly recommended"
    DEAD PC - Needed the power supply replaced on my dead computer and called PC ResQ for help. Hefin came out and got the job the done in a very short space of time. Highly recommended.
    3
  • "They come out and fix at your home"
    VIRUS INFECTION - Had a virus on my system which made it impossible to work with. PC ResQ came out and did its magic and all is back to normal again. What I love about their service is that you don’t need to unplug and carry the computer to a shop. They come out and fix at your home. Good work.
    5
  • "needed it fixing ASAP"
    NO INTERNET ACCESS - All of a sudden my computer wouldn’t let me access the internet and as I rely heavily on the PC to stay in touch with friends, I needed it fixing ASAP. PC ResQ did just that. So thankful.
    5
  • "Great job PC ResQ"
    PRINTING, WI-FI & BUFFALO PROBLEMS - I had a long list of problems that needed sorting out including the installation of a new Wi-Fi printer, fixing the Buffalo NAS drive and making it accessible from all PC & Mac’s plus a full health check of all our computers. Great job PC ResQ.
    5
  • "needed expert help in sorting out"
    EMAIL SYSTEM SORT OUT - As I was so bogged down with the day to day running of the business, I needed expert help in sorting out the email system. My new assistant wasn’t getting the emails she should and I was being inundated with junk emails. Hefin from PC ResQ sorted it all out and gave useful advice on the best way forward with the business.
    5
  • "guided me through the necessary steps"
    COMPLETE LOCKOUT - I switched on my Vista PC one day to find that I was no longer able to sign in as usual as it reported some problem with the user profile. I needed expert help so I was referred by a friend to give PC ResQ a call. Over the phone, they guided me through the necessary steps to get me back up and running in no time.
    5
  • "PC is running like a racehorse"
    LIKE A RACEHORSE - Fantastic service from a local company, problem solved, plus some ‘age friendly’ technical adjustments and my PC is running like a racehorse, brilliant!
    5
  • "all is working well again"
    FULL MOT - Felt like my PC wasn’t performing at its usual speed so I got an engineer to come out and give it a full MOT. Glad to say that all is working well again. Thank you.
    5
  • "now able to access and send emails"
    EMAIL MAYHEM - I was in a state of panic as my email account had been hacked into and was no longer able to access my emails. PC ResQ quickly got my account up and running, made it safer, simplified the whole email setup and I’m now able to access and send emails from both my laptop and iPhone.
    5
  • "secure all of our documents"
    PEACE OF MIND - Needed help as both of your computers were running very slowly together with intermittent problems connecting to the internet. Having dealt with these issues they also advised and installed a backup and sharing facility to secure all of our documents and photos. Great outfit.
    5
  • "especially appreciated"
    NO EMAIL ACCESS! - Running my own business, I rely heavily on my emails; so I was in for a nasty shock when I wasn’t able to access my Microsoft Outlook. It just crashed every time I tried to run the program. PC ResQ took remote access of my PC and discovered that the Outlook data file was corrupt but thankfully they managed to recover all the information and gave me advice on what to do to prevent this from ever happening again. I especially appreciated Hefin’s patience and courtesy throughout, explaining things in a language that I could understand and not baffle me with IT jargon….
    5
  • " fixed everything at the home"
    BLUE SCREEN OF DEATH - My son’s computer had been crashing with a blue screen for months. PC ResQ managed to get it sorted in no time and works like a dream again. Best thing was that I didn’t need to unplug anything and take it to a shop. They came out and fixed everything at the home.
    5
  • "Kids are happy now"
    WI-FI GREMLINS - I rely heavily on the internet and so do the kids from their bedrooms, but the connection was very erratic and unusable from certain parts of the house. So I called out PC ResQ for an initial inspection and they came back to install the right equipment for the job. Kids are happy now!
    5
  • " configured the backup with ease"
    SQL DATABASE BACKUP - I was concerned that I had no recent backup of our main database and knowing very little about SQL, I needed help with setting this up. Hefin took remote access of our computer and configured the backup with ease and guided me through the process so I could do this in the future. He also configured it so I have a secure backup of the files in the Cloud.
    5
  • "ut some tools on there"
    ADS CRAZY - My computer became impossible to browse the internet with as I was bombarded with ads and various popups in all programs. PC ResQ did a great job in cleaning everything up and put some tools on there to stop it from happening again.
    5
  • "their service highly enough"
    DEAD MACHINE - Being lazy, and planning to replace my laptop, I hadn’t backed up to my remote hard disc for a couple of months. Well, I was punished for it. After a minor domestic accident I had a dead machine. Facing the loss of irreplaceable family photographs and confidential data relating to my husband’s cricket club among other things, I contacted PC ResQ! Within 24 hours, all my data was restored to our other laptop, including e-mails and contacts that I can’t do without. Their professionalism saved me from immense family and social difficulties. I cannot commend their service highly enough.
    5
  • "recommend them highly"
    NEW LEASE OF LIFE - I’d been struggling for quite some time with my aging Vista PC and I called PC ResQ to get it replaced. They got me a Windows 7 PC with a specification that is more than sufficient for my needs but I know it’ll be fine for many years to come as I’ll be able to upgrade to a newer version of Windows if I choose to. I’ve used them for many years now and would recommend them highly. Thank you again.
    5
  • "helpful suggestions"
    HACKED - We had two computers running very slowly and the email system stopped working on both. We were concerned that we had been hacked so we got PC ResQ in to investigate. They cleaned up both computers, put our minds at rest that we were not hacked, ensured the system was nice and secure and configured the computers to sync with all our mobile devices and tablets. Great job, prompt service and helpful suggestions.
    5
  • "reliable and trustworthy"
    EFFICIENT & RELIABLE - We have regularly consulted Hefin and found him to be very professional – he is extremely helpful, efficient, reliable and trustworthy.
    5
  • "professional PC rescue and installation"
    I'VE BEEN RESCUED! - They are always prompt and offer a professional PC rescue and installation service. Thank you.
    5
  • "effective and secure setup"
    GOOD SORTING OUT - My IT needed a good sorting out and Hefin from PC ResQ did just that. I found him very knowledgeable, patient and spoke a language I could easily understand. He was able to recover all my photos and documents from a faulty laptop and I also realised the existing setup was far too complex for my needs. I now have a far simpler but effective and secure setup.
    5
  • " fix the problem remotely"
    COMPLETELY LOST - I don’t run my own business but I realised how much I relied on my computer for my personal work when I could no longer access my internet as the usual program failed to respond no matter what. PC ResQ tried their very best to help me out by emailing suggestions to no avail. In the end they managed to fix the problem remotely over the phone. Very efficient little outfit and felt at ease with their expertise.
    5
  • "no disruption to business activities"
    MAC UPGRADE - We urgently needed to upgrade one of our office Mac’s but without the time to manage the transfer and data loading from the PhD system. We are delighted with the excellent job which was completed seamlessly and with no disruption to business activities. Good job well done.
    5
  • "got me up and running in"
    INTERNET-LESS - I was having great difficulty in connecting to my broadband initially but the problem worsened as I then couldn’t connect to any Wi-Fi hotspot. Spent considerable time on the phone to BT without any joy so I called out PC ResQ who got me up and running in no time.
    5
  • "thoroughly recommend the services of PC ResQ"
    RELIABLE AND PROMPT SERVICE - I have the greatest confidence in their services. They have looked after the machines in my home office for over 11 years in a most efficient and reliable manner. They always give prompt attention to telephone calls and requests for help. When you phone them, you know that your call will be returned. Their workmanship and knowledge is excellent. I thoroughly recommend the services of PC ResQ.
    5
  • " computers are running at full speed"
    NOW IN GOOD HEALTH - With my MacBook running at snail’s pace and my Windows laptop failing to startup properly, I desperately needed help as this was affecting my business. This is the third time I’ve called on PC ResQ’s services over a period of 4 years and once again they’ve fixed all my issues so both my computers are running at full speed again. Thank you.
    5
  • "language one can understand."
    THEY SPEAK ENGLISH! - PC ResQ is just what I needed. How wonderful to find courteous and prompt help when your PC suddenly goes wrong and to have all explained in a language one can understand.
    5
  • "used them since PC ResQ’s early days"
    ALL IN SYNC - Having acquired the latest iPhone I wanted it synced with all the stuff on my PC and backed up to the cloud. That included emails, calendar, music, and photos amongst other things. Some of that I could sort myself, but PC ResQ helped me out with those issues I hadn’t cracked. In doing so they are quick, local, competent, and non-patronising. That’s why I’ve used them since PC ResQ’s early days.
    5
  • "extremely patient"
    BIG LIST - I've used PC ResQ in the past and I had numerous things I needed help with. Things like converting address labels, importing CD’s and various error messages to name just a few. I found Hefin to be extremely patient in ploughing through my to do list.
    5
  • "All working well now"
    PRINTING & MOUSE PROBLEMS - Our printer was not working and the mouse and keyboard were being very stubborn! Hefin from PC ResQ successfully diagnosed all the faults and helped us with ordering the necessary items over the internet. All working well now.
    5
  • " Very happy with the recommendation"
    LAPTOP & TABLET HEAVEN - Having got sick and tired of my aged laptop, I realised it was time to upgrade to a new machine. I needed something light for my business travels and PC ResQ emailed across multiple quotes with pros and cons for each before ordering and installing a laptop / tablet combo. Very happy with the recommendation and work carried out.
    5
  • "Thank you"
    LITTLE GREMLINS - Strange things were happening on the office computer which was seriously affecting my business. Errors would randomly appear and had to call for help when the internet gave up on me. I like to deal with local businesses and PC ResQ sorted it all out. Thank you.
    5
  • " knowledge was first rate"
    MAC'S GOING SWIMMINGLY AGAIN - I deal with very large video files and with both my Mac’s struggling with disk space and performance, I needed to outsource IT support to a Professional to continue providing my coaching and analysis services each week. Hefin visited and swiftly ran each machine through its paces, giving them a thorough health-check. As a small business owner I found Hefin’s advice and options on how to effectively deal with large files in the business very useful. Hefin recommended easy and cost effective upgrades I could add to my existing computers to improve performance. His extensive experience and knowledge was first rate for long term cost effectiveness. Many thanks indeed!
    5
  • "Great service"
    OFFICE 365 - Before expanding we wanted to make sure our IT was running in the most effective way. Hefin at PC ResQ had a look at our current systems and gave us some very helpful advice, speaking in a language we understood. With minimal downtime, he moved our emails over to Office 365 and installed a system to allow us to share files with ease. We are already benefiting from the changes he has made and are all set for our expansion plan when we’re ready. Great service; would recommend to any business small or large.
    5
  • "would appear in the new address"
    GOODBYE AOL - I had numerous problems with my emails and was unsuccessful in getting it resolved over the phone with AOL. After taking professional advice from PC ResQ, I realised it was the right time to move away from AOL to another email address. They moved across all the existing emails and contacts and setup a re-direction so that all emails sent to the old AOL would appear in the new address. Good job well done.
    5
  • "Fantastic service"
    BIOS CRASH - I like to keep my machine up to date at all times but unfortunately my Lenovo laptop gave up on me after I installed the latest BIOS update. Wouldn’t startup at all. PC ResQ collected the machine, fixed the problem and returned it the next day in full working order. Fantastic service.
    5
  • "Very responsive and easy"
    SICK LAPTOP & BROADBAND - I was getting very frustrated with my both my broadband and laptop and PC ResQ did a fantastic job in sourcing a replacement machine to get me up and running in no time. Very responsive and easy to deal with.
    5
  • " no hesitation in making this recommendation"
    PROFESSIONAL OUTFIT - I’ve consulted PC ResQ on a number of occasions for support and advice on the security of the IT infrastructure as it’s vital for me as a consultant to a busy property management business. They have always attended promptly and have an excellent knowledge of the subject. I have complete trust in both their abilities and professional approach and have no hesitation in making this recommendation.
    5
  • "Thank you"
    SYNCING MADE EASY - I was at the end of my tether trying to get my email account working without any joy. Called PC ResQ and I now have my emails synced the way I wanted on my laptop, iPhone and iPad. Thank you.
    5
  • "gave us useful IT advice"
    PICTURE PERFECT - We were having major printing problems with two of our Apple Macs. One wouldn’t print at all and very poor print quality from the other. Having unsuccessfully tried to fix this ourselves it was time to call on the experts. PC ResQ got it all sorted and explained to us the fix in plain English and gave us useful IT advice on moving forward with the business.
    5
  • "Highly recommended"
    ONE-STOP SHOP - I used PC ResQ to try and rescue my dying laptop but as it was diagnosed as ‘beyond repair’, I needed help getting a new computer. They gave me advice on a suitable replacement and carried out the full installation and transferred of all my existing data at a fixed cost. Definitely a one-stop shop for all things techie. Highly recommended.
    5
  • "Mac is now working fast"
    NICE & SPEEDY - PC ResQ have helped me and my wife with our computers for several years. Firstly it was with my PC and subsequently with my iMac. I have always found them to be very professional, knowledgeable and excellent at resolving my computing problems. The most recent call was to remove Parallels [Microsoft] operating system from my Mac that was dysfunctional and slowing the system down and in doing so, he had to conserve all my data and install the more appropriate Office for Mac Home and Business. This was all done seamlessly and my Mac is now working fast and to its full potential.
    5
  • "recommend them to anyone"
    Great customer service - I’ve been using PC ResQ since 2004, and they have provided nothing but prompt and reliable service whether the problem be large or small. They don’t try to baffle you with science and give clear (layman’s) instructions if the problem can be dealt with over the telephone. I wouldn’t hesitate to recommend them to anyone in need of IT help.
    5
  • "Personable and professional"
    Save time and leave IT to the experts - I don’t pretend to be IT savvy and would rather focus on what I do well in my business. I dealt with Hefin from PC ResQ and explained the need to replace our clunky and outdated email system and wanted to move with the times. He came up with various options and advised on the right one for my business. It’s refreshing to deal with a business that listens instead of trying to sell you stuff you don’t need. Personable and professional.
    5
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