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Dial-A-Tech Solutions

Fast, reliable and cost effective IT support and computer repairs for small businesses and home users
4.55
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Dial-A-Tech Solutions in Hampton Hill provide computer repairs and IT support for small businesses, home workers and home users in Richmond upon Thames.

All makes of computer can be repaired.

It’s not always easy to find a trustworthy, prompt, jargon free IT professional - but that’s exactly what you’ll get with Dial-A-Tech.

With extensive computer and IT experience there’s few technical problems that we haven’t come across.

Common problems that we resolve include:

Windows Clean-Up - a fixed price service that returns the computer to its original fast performance

Slow systems that just require a general cleanup

Data recovery from failed computers

Virus & Malware removal

Internet connection problems

Wireless networking

Backup implementation

System re-installs

Small business IT support

Microsoft Windows & Server products

Office products

Office products

Computer Networking

Most computer hardware repairs

Service agreements

Purchase a minimum number of support hours per month or a fixed-rate annual agreement

Priority response is provided to businesses with support agreements, either by Remote Access, or a Call out when appropriate

Rapid repairs

We keep a small stock of commonly used parts to resolve common problems rapidly. Other, less frequently used parts, can be obtained within 24 to 48 hours.

Outside of support agreements we do provide a service on an hourly basis.

Need computer or IT support?

With 85 reviews and counting you are assured of the best with Dial a Tech.

Latest Property Reviews

  • "Highly recommended!"
    Ralf is very professional and friendly. He is honest and the prices are reasonable. He really does know his stuff. Highly recommended!
    5
  • "efficient service and sensible advice"
    I love this company because of their efficient service and sensible advice
    5
  • " use them again"
    Fast, honest, inexpensive. I will use them again and recommend them to others.
    5
  • "1st class service"
    Solved my laptop problem. 1st class service at reasonable cost.
    5
  • "All problems were solved"
    I got prompt, efficient and personal service. The problem with my laptop was discussed and we agreed how to best resolve it. All problems were solved at a fair price.
    5
  • "Very well worth it"
    Excellent, Resolved my problem. Also, I had my computer serviced and was absolutely amazed by the difference that made! It is now so much faster and has had malware removed (thought I had a system that blocked it...obviously not) and various bits of software updated. Very well worth it!
    5
  • " friendly and efficient manner"
    Dial-a-Tech Solutions respond to your IT needs in a friendly and efficient manner
    5
  • " excellent personal service"
    He fixed my laptop quickly and efficiently with excellent personal service and easy to understand terminology.
    5
  • " very efficient and communicated "
    They sorted our extensive computer problems very quickly. They were very efficient and communicated clearly exactly what they were doing and how much it would cost.
    5
  • "dealing with reliable professionals."
    I am able to get almost immediate response and know that I am dealing with reliable professionals.
    5
  • "Very polite and efficient service"
    Replaced the cracked screen on our lap top efficiently and for a fair price. Very polite and efficient service.
    5
  • "Highly recommended."
    The technician Ralph was very helpful with all my problems. All my queries were answered and he did a splendid job. Highly recommended.
    5
  • " efficient service"
    Prompt and efficient service to install and set up new system. .
    5
  • "complete IT disaster"
    They dealt with my problem in record time and saved me from a complete IT disaster.
    5
  • "efficient help when I need it"
    I receive genuine, speedy, polite, efficient help when I need it.
    5
  • " very patient with novices"
    Excellent, skilled - totally reliable and very patient with novices.
    5
  • " did this quickly and with great"
    I needed a trustworthy IT specialist to retrieve my invaluable personal photos and Ralph did this quickly and with great value for money. I know who i'll be contacting again in the future.
    5
  • "efficiently and for a reasonable charge"
    They came straight away and dealt with my computer difficulties immediately, efficiently and for a reasonable charge
    5
  • "Ralph was very efficient"
    The service received was excellent. Ralph was very efficient and very understanding - with a near novice. Thank you.
    5
  • "has never failed to diagnose the problem"
    Ralph Dilley is so helpful. He can help over the phone. He comes out to our rescue quite often and has never failed to diagnose the problem and correct it.
    5
  • "highly recommend him to everyon"
    Ralph has saved the last 18 months of my life and my business after a rather disasterous pc meltdown. I can't thank him enough for the work he has done for me and he was extremely gracious when I phoned on a Sunday! I would recommend him to anyone and he would be my first port of call for any IT problem I have. I would highly recommend him to everyone.
    5
  • "Do not hesitate - he's great"
    "Ralph of Dial-a-tech solutions is the best computer expert I have come across. He is an absolute wizard. Arrived, immediately saw what was wrong and fixed everything, with no trouble whatsoever. Do not hesitate - he's great! "
    5
  • " knowledgeable and willing to help"
    Ralph is very trustworthy, knowledgeable and willing to help, and a nice guy.
    5
  • "many thanks!"
    We have used Dial-a-Tech for the past three years. They are prompt, effective and help take the mystery out of computer problems. They constantly exceed our expectations and have helped us educate our children in the perils of downloads and viruses on the web - many thanks!
    5
  • "always solves the computer problems"
    Professional and always solves the computer problems I have.
    5
  • "very good response time"
    I have no hesitation in recommending Dial-A-Tech Solutions. They offer a professional, efficient and effective service with a very good response time.
    5
  • "efficient and good"
    Fixed my sick computor.Was courteous, efficient and good value.
    5
  • " Prompt service too."
    I got a very efficient service with a courteous technician. Prompt service too.
    5
  • "always solves instantly!"
    I have been using Ralph for last three or more years for general service, getting rid of viruses, and purchase and installation of a new laptop. He is always reliable and courteous and extremely helpful to me as a non techie person when I contact him with additional queries -which he always solves instantly!
    4
  • "100% recommended"
    I contacted Dial-A-Tech after a neighbour recommended them. I found Ralph to be very knowledgeable and he solved the slow running problem in record time. 100% recommended.
    5
  • " methodical and honest"
    Ralph resolves the computer problems without any hassle or complications. He is reliable, methodical and honest. This is the 2nd time I have used his service.
    5
  • "speedy and to an excellent standard"
    "I got a nasty virus on my PC and unfortunately hadn't backed it up. Ralph was able to recover everything! He removed the virus, added new virus protection, malware and spyware software and firewalls and provided comprehensive instructions on how to use them and keep my PC protected in future! Ralph was always courteous and prompt and the service was speedy and to an excellent standard. Thanks Ralph!"
    4
  • " soon identified and removed the virus"
    They did an excellent job sorting out my computer, and I highly recommend them. Mr Ralph Dilley, their representative, soon identified and removed the virus, and set my computer up with more secure protection.
    5
  • "reliable and highly skilled"
    Dial-A-Tech Solutions were reliable and highly skilled.
    4
  • " knowledgeable and helpful"
    I have called on Ralph Dilley over the last 2 years with all kinds of computer problems. He has always been reliable, knowledgeable and helpful.
    4
  • "always around for advice"
    They are punctual, efficient, knowledgeable and always around for advice.
    4
  • "really friendly"
    I needed my PC repaired urgently. Ralph pulled out all the stops to get me back to work in no time at all. And he's really friendly too. Just what a small businss needs.
    5
  • "efficient manner"
    Today was the second time we have called on Dial-A-Tech's services. As with last time (just over a year ago), Ralph was prompt and sorted out a range of issues with our computer in an efficient manner, keeping us in the picture as he proceeded. He inspired confidence in all he did. I would strongly recommend Dial-A-Tech.
    3
  • "very efficient"
    Dial-A-Tech Solutions were very efficient and informative when I used them.
    4
  • "definately recommend"
    Was recommended to Ralph. I'd blown up my computer by fiddling and hadn't backed up the hours & hours of work. Ralph was prompt, & very efficient in recovering the hard drive. He was very fair in what he charged me. Exellent service, I'm very happy and will definately recommend / use his services again.
    4
  • "recommended to friends"
    A very good fast and helpful service which I have been happy to recommended to friends
    5
  • "helpful and courteous"
    Arrived on time, helpful and courteous.
    5
  • "clearly very competent"
    Kept his appointment, was clearly very competent. Explained what was happening.
    4
  • "Delighted with the service and the price."
    My computer 'crashed'. Dial-A-Tech Solutions visited me at home and attempted a rescue: not successful so took the computer away and tried a lengthier diagnosis. Conclusion - new computer needed. Within one week a new computer, new monitor, new keyboard together with my retrieved data was set up for me at home. New computer selected for me with my limited technical expertise in mind! Delighted with the service and the price.
    5
  • "solved my problems"
    V.Knowledgeable, v.helpful, value for money. Has always solved my problems.
    4
  • "helpful as well as reasonable"
    This service proved to be reliable and most helpful as well as reasonable.
    3
  • "efficient & quick service"
    Very professional, efficient & quick service.
    4
  • "we can now access the internet"
    Our desktop was extremely slow and we were unable to connect to the internet. Speeded up the computer greatly and we can now access the internet.
    5
  • "highly recommend this company"
    Dial-A-Tech Solutions provide a prompt, courteous and value for money service. I highly recommend this company.
    4
  • "felt happy to have him in my house"
    He did a good job and fixed the problem with my computer, also I felt happy to have him in my house.
    4
  • "efficient and intelligable "
    Dial-A-Tech Solutions delivered an efficient and intelligable service and after-service.
    3
  • "Helpful hints on how to overcome"
    Problems explained in conventional language. Helpful hints on how to overcome future problems were also provided.
    5
  • "very much appreciated"
    Dial-A-Tech Solutions delivered a prompt and professional service. Was very much appreciated.
    5
  • "courtesy and efficiency"
    A thorough job done with courtesy and efficiency.
    4
  • "efficient and helpfu"
    Very efficient and helpful advice in solving my computer problems.
    4
  • "Highly recommended"
    This is the second time that I have had a severe contamination of my pc with intrusive software, e g viruses, malware and spyware. Although normally my installed software copes with these infections, sometimes I have had to call for help!. My saviour is Ralph Dilley; he comes promptly and succeeds where I cannot. Where would I be without his expertise? Highly recommended.
    4
  • "speed and efficiency of the service"
    My computer crashed and I needed urgent support ,which was provided by Ralph who was recommended to me as reliable and knowledgeable. Ralph proved to be all that was promised and more. He kept me informed without the need to chased and I am delighted with the speed and efficiency of the service.
    3
  • " recommend him as excellent"
    "Ralph Dilley is helpful, knowledgeable and efficient and has resolved two problems with my PC which were driving me mad. I would recommend him as excellent (I have been in the IT business for over 40 years)."
    4
  • "an excellent I.T provider"
    Ralph from Dial-A-Tech Solutions in Richmond upon Thames was an excellent I.T provider. Exceptional.
    4
  • "Professionalism and efficiency"
    Most impressed by initial telephone contact - convenient planning of home visit. Professionalism and efficiency of tasks undertaken on my PC.
    4
  • " very happy with the service "
    Pleased to say that I was very happy with the service I received from Dial-A-Tech Solutions in Richmond.
    5
  • "knowledgeable and calm"
    100% success. Ralph is flexible, accomodating and always helpful. He was also very knowledgeable and calm.
    4
  • "certainly recommend this service"
    I recently used Dial-A-Tech to unblock emails and was impressed with the prompt response and helpful advice on improving the performance of my laptop. I would certainly recommend this service.
    4
  • " no hesitation in recommending their services"
    "We are a small property company who use dial-a-tech on a regular basis. We find them to be prompt, efficient and particularly up to date on the latest computer developments and downloads. We have no hesitation in recommending their services. Graham Collins, Managing Director, Tablebridge Ltd."
    5
  • "great knowledge and diligence"
    Mr Dilley attended to my computer with great knowledge and diligence, much to my satisfaction. Many thanks.
    5
  • " A good service"
    "I have recently used Dial-A-Tech Solutions because my computer was ""blocked"". Ralph provided excellent support, he explained his costs immediately and arrived on time, and mended my computer quickly. A good service. Thank you Ralph. Justine"
    5
  • "Reasonable cost. Recommended"
    Excellent service re a virus removal. Came on time and worked speedily throughout. Reasonable cost. Recommended.
    4
  • "Would use him again"
    Have used Ralph twice now and would like to recommend him to any other ʼcomputer illiterateʼ person. He explained things clearly and without too much jargon! Came to my home, was on time and sorted the problem out quickly even though he had to take the hard drive away. Would use him again.
    5
  • "highly recommend him "
    I run 3 small businesses but have little knowledge on IT. Ralph was my savior. I highly recommend him to all small businesses.
    5
  • " had my p.c .up and running again"
    "I have a p.c. and when it developed a fault, like most people I had no idea how to fix it. I called Ralph, he came to my house the same day, gave me a laymanʼs explanation of the problem, and within a few hours he had my p.c .up and running again. It is good to know I can rely on this local service."
    4
  • "totally reliable and trustworthy"
    We have relied on Ralphʼs services for a couple of years now and have no hesitation in calling him out if we are unable to fix our PC problems. He is totally reliable and trustworthy. Previously we used another engineer and there is no comparison. Thanks Ralph.
    5
  • "install it and transfer all my data"
    As I run a small business, my computer is vital. Iʼve had a number of problems over the past year and Ralph has always been just a phone call away to help out. I need to upgrade in the coming months and I hope to use Ralphʼs sales service to source a new computer, install it and transfer all my data for me - all jobs I just donʼt have the knowledge or time for.
    5
  • "good value for money"
    Really helpful, and sorted out all my PC problems. Reliable -came when he said he would and happy to book an exact time to call. Left clear follow up instructions. Also good value for money compared with others
    5
  • "highly recommend him to family"
    We have used Dial-A-Tech Solutions for a couple of years to help with a variety of problems we have encountered with our personal computers at home, including virus control, general housekeeping and trouble-shooting. Ralph consistently provides an efficient, prompt and courteous service. We would not hesitate to highly recommend him to family, friends and small businesses.
    4
  • "quick and efficient."
    Excellent service, quick and efficient. Certainly no cowboy. I have worked in computers (sofware) since 1964 and I can tell you Ralph knows what he is doing.
    4
  • "effective service from him"
    I have used Mr Dilley at Dial A Tech Solutions on several occasions and have always enjoyed prompt and effective service from him.
    4
  • "reliable, trustworthy,courteous"
    Ralph has personally provided me with a truly remarkable service for a number of years. He is reliable, trustworthy,courteous, honest and will do whatever it takes to solve the problem. I would not hesitate in recommending him to anyone.
    4
  • "will be very pleased"
    Ralph provided a fast-response and very efficient service sorting out some wireless connection problems. I will be very pleased to call on him when i next need assistance!
    4
  • "always very attentive"
    Ralph has done several pieces of work on my personal pc over the past few years replacing my hard drive, reconfiguring my pc when it crashed and installing a network to link my sonʼs computer to mine. He is always very attentive, polite and prompt. I have no hestitation in highly recommending his services.
    3
  • "helpful and reasonably priced"
    Thorough, honest, helpful and reasonably priced. I have tried a number of small IT service companies and Dial-a-tech wins hands down. Ralph will not let you down and he is not ʼfilling inʼ between jobs he is committed to providing small businesses and individuals with their own equivalent of an in-house IT department.
    5
  • "will not use anyone else"
    "If you need IT suppport which is exceptional call Ralph at Dial-A-Tech Solutions. I first used Ralph when a client requested a change in their IT needs for a conference and gave me no notice, I contacted Ralph who turned out in the evening and had the system up and running when the clients arrived. He stayed on site during the event to ensure the client was happy. Since then I have used Ralph for my IT needs including usual system maintenence. His technical expertise is the best I have encountered, and I will not use anyone else."
    4
  • "truly exceptional technician!!"
    I have found Dial-A-Tech prompt, courteous and extremely helpful. I have used Ralph to look after my computer for a couple of years now and would recommend him to friends and family. A truly exceptional technician!!
    5
  • "provides an efficient service"
    We use Dial-a-Tech solutions for all our IT concerns, for support, procurement and developing networks etc. As a small organisation with no need for a full-time IT person Dial-a-Tech provides an efficient service at far lower cost than employing someone.
    5
  • "highly recommended."
    I have used Ralph both personally for my own business computing needs (he has removed virus problems,repaired faults and upgraded three of my computers) and i also recommend him to my own customers through my two Cartridge World stores. People who have used his services are very happy with him as am I. A competent, courteous and prompt service - highly recommended.
    5
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